I broke the frame on my glasses which I need to be able to see the computer screen for work. They got me in for an appointment the next morning and I got a new prescription, found new frames, and got my new glasses ordered in an hour. I still needed a solution for the next 10 days until new glasses came in. They were able to find an inexpensive frame in the store that my current lens fit with a little shaving. I was back at work and able to see the computer screen that afternoon. Wonderful!
I was very pleased with the whole setup from the point of entry. The whole COVID thing aside! Everything was explained to me every step of the way. From checking my eyes, puff of air, pictures through to the testing. I’ll definitely be back for my next testing in two years. I learned things about my eyes I never knew. Glad I came here. Live and learn at its finest! Thank you Dr.Peacock and Associates.
The characteristics that demonstrate best practice customer service were all in evidence: friendly atmosphere, competent knowledgeable staff, technical capabilities, responsiveness, efficiency. It also helped that the new clinic is bright, open and welcoming, incorporating both an appropriate level of privacy and a free-flowing movement of clients and staff. It was beneficial to see prior staff, I almost said old, and new faces.
Dear Dr. Amarnath and Staff,
Thank you so much for my awesome glasses and the surprise chocolate ones! That sure made my day!
Thank you so much for your kindness, your professionalism, your incredible knowledge and skills, your client-focused care, your dedication, your keen awareness of what works best for your clients, and your willingness to accommodate them in any way you can. Thank you for your positive attitude, and for the smiles that can be felt with the heart, even though we can not see them through the masks. Thank you for your always cheery welcome, and for always caring. Thank you for keeping all of us safe, with the implementation of sanitation measures, and for everything you do during these trying and uncertain times. Thank you all for being you, thank you for the awesome work you do, and congratulations on the beautiful, bright new building that we now get to enjoy. I appreciate everything you do so very much!
Stay well, stay safe!
Even in these difficult times the staff and service are top notch. Professional, friendly and very knowledgeable. I admit that I tried to cheap out, but quickly realized that the products, knowledgeable people and impeccable service cannot be substituted. They have been taking care of my whole family for 15 years. So grateful to have you. Many, many thanks. My new Rx Sunglasses are perfect. The guidance to go that route was from the expertise given. Thanks NTOC.
I have been going here since they opened and i have always enjoyed great service from both the doctors and staff. I have been seeing Dr. Clarke for the past few years and he has been very helpful, explaining my particular case in terms I can understand. I highly recommend NTOC for anyone looking for an optometrist.
We can be found on Centre Street South, just south of Victoria Street East near Shopper’s Drug Mart. Parking is available in the municipal parking lot across from our practice.